What are your postage & packing rates?
Mugtree:
£4.50 for the UK
£13.60 for Europe
£24.37 for the rest of the world
The Unloved Collection Mugs:
£3.50 for the UK
If you would prefer to collect the item from our studio in London (no postage), please email info@supafrank.com to arrange.
When will the order arrive?
We will aim to dispatch within 3 working days of an order being received.
Royal Mail will be expected to complete the delivery within 5 working days of dispatch.
Where do you manufacture?
We manufacture in the UK using responsible manufacturing methods.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
Packaging
Items will be packaged and posted in a padded envelope.
We use recycled or FSC materials where available.
Recycling
We offer a ‘take-back’ scheme for the Mugtree, if local recycling facilities are unavailable. Please email info@supafrank.com for more information.
